How to Embed Learning Systems in Social Services: A Case Study of South Australia's Child and Family Support System

This case study explores how South Australia’s Child and Family Support System (CFSS) has embedded shared learning across an entire social service system. Developed by the Centre for Policy Development with the Front Project, it highlights how thoughtful system design, data-driven insights, and the inclusion of lived and cultural experience can transform service delivery to improve outcomes for children and families.

The CFSS was established to provide early, targeted support to families at risk of child maltreatment, with the aim of reducing the need for statutory child protection interventions. By combining government and non-government services, the system uses relational contracting, structured data collection, practitioner expertise, and the voices of people with lived experience to generate, share, and embed learnings at a system-wide level.

Key findings demonstrate that this approach has already improved engagement rates and family preservation outcomes, showing that government investment in learning systems can yield both stronger social outcomes and more effective use of public resources. From this, the case study identifies six actionable lessons for governments looking to embed learning across social services.

This research provides a practical blueprint for other jurisdictions seeking to shift from compliance-driven social services toward a culture of continuous improvement and evidence-informed practice.

Download the full report above or visit the Centre for Policy Development's website to learn more.